VoIP, or Voice over Internet Protocol, is the name for the technology where telephone communications, including video, are done over an Internet connection. Many companies have switched to VoIP from what was once called POTS (Plain Old Telephone System) for a variety of reasons. It is important that you look into the advantages of switching so that you can make the best cost-effective use of technology in communicating with your clients. A regular phone line normally lets you talk to one person at a time. VoIP allows multiple callers, including conference and group calls, which are vital in today’s business environment. This makes it effortless for all stakeholders in your business to communicate clearly and effectively.
If you are already paying for Internet service, why pay the additional cost for a telephone system? Some VoIP providers allow the use of your current phone hardware that uses the Internet permitting unlimited calls for a lower price compared to the per minute charge of telephone companies. Most VoIP service providers have a variety of pricing and options packages that should meet your business budget and operational requirements. 10X Consulting Group can help you design a VoIP communications system for your business that could cut your telecommunications costs by as much as 80%.
Integrated Communications
Your staff members will be able to seamlessly communicate and collaborate from anywhere, becoming more productive, effective, and efficient as a result. Real-time coordination of ideas speeds up your decision making eliminating the delay of back and forth of email exchanges. You can host large training sessions and conferences with up to 500 people by simply sharing your desktops, applications, presentations, files, or whiteboards from your computers or smart devices. You and any participant can comment on and highlight the shared content with advanced annotation tools. You can record and distribute your meetings for future reference.
Savings
Expensive and unproductive travel can be eliminated while still staying connected with colleagues, partners, and clients in high-definition video conference calls. Join a video call or meeting is just a click away using your computer, smartphone, or tablet. Inviting people while the meeting is in progress is easy as well as engaging in a group chat or sidebar chat with an individual within a meeting. Conference calls and meetings are clear and focused. Participants can grant remote control of their computers to other attendees, which can more easily integrate solutions. Everyone is able to share content, annotate, and send text messages. Productivity increases with reliable, enterprise-grade online meetings and video conferencing.
Connecting your clients with customer support is faster, resulting in their concerns being handled and resolved much faster. This will improve the customer experience and strengthen your business relationship.
Cost Factors
Some businesses have concerns about using VoIP because of anticipated hardware and software costs. Most VoIP systems require no installation and often can run on existing equipment. Companies choosing to use VoIP through a computer need a sound card, which most computers probably already have, as well as a headset or microphone and speaker, which most computers also have. Some service providers may require the use of specific VoIP phones. The price of these phones is generally not that costly and in some cases may be provided by the VoIP providers for a small additional fee.
There are many reasons why you should choose to switch to VoIP for your business communication. If you have any questions about VoIP, feel free to contact us at 10X for an analysis of your current system and discussion of how you can improve communications and save money by using VoIP. Our support team is always ready to help.