The world is more connected than ever before. You can be reached virtually at any time in any place in a multitude of ways: by cell phone, Facebook Messenger, Twitter DMs, Email, Skype…the list goes on. As Millennials begin to buy homes and climb the ladder of the workforce, landlines are becoming a thing of the past. According to the U.S. Bureau of Labor Statistics in 2018, more than half of US households didn’t have landlines at all and totally rely on cell service.
In your business, are you still totally reliant on landlines? The limited capabilities of landlines for businesses are holding you back from reaching the maximum potential of your team’s abilities, and could be costing you in annual revenue. Below are three ways telecom can benefit your business.
- Improved Customer Service
If your customers are ever met with a busy signal, you’re operating in the wrong era. Customers are used to being able to reach nearly anyone they want to in various ways–they are used to being constantly connected. They want you to be easily accessible and be able to reach you by phone, instant message or through text. With RingCentral, customers are able to text with your team at anytime to their work number, not to their personal device. Telecom allows your customers to engage with customer service via instant messenger on the website, so the customer feels like their needs and concerns are being immediately addressed. You’ll create happier customers, which ultimately leads to loyal ones.
- Improved Flexibility for Your Team
When your work phone number travels with you, you’re able to work from just about anywhere and still maintain personal privacy. Long gone are the days of having to give customers your personal cell number. Now, you can use an app on your personal cell that has your work number stored within, allowing you to make calls from that number without giving away your personal number. It also gives you the ability to text with customers if getting on the phone isn’t an immediate solution. Your team will have increased flexibility in this capacity and have the ability to work from the field, communicating easily with both their team and customers. This will increase efficiency and productivity, and create a more well-adjusted workplace culture.
- It Saves You Time and Money
When meetings can be conducted via phone or video conferencing, your team is no longer limited to being in the office at all time-or even live in the same zip code! You can have team members across the country and still connect for meetings and conferences easily, without having to pay for them to fly over or relocate. Meetings can be conducted more quickly and with more efficiency, letting everyone get back to work in a timely manner.
At 10X Consulting Group, we’ve partnered with RingCentral to offer our clients the best in telecommunications. If you’re ready to take the next step, contact us today and let’s begin the journey, together.